Below are some frequently asked questions. Do not hesitate to call us if you need further clarification or if your question is not listed. One of our team members will be happy to answer and help you figure out a solution.
Most often we will have the answers to your questions. If not, we would love to learn more.
I’m turning on my Bin Tug, but the indicator light doesn’t come on. What’s wrong?
The light may simply be blown or disconnected. Check to see if the unit is responsive to the controls. If so, the light just needs to be replaced. Also, ensure that the e-stop button above the controls on the arm is released, or your unit will not power on.
How long does it take for my batteries to recharge?
A specific time is difficult to determine due to many variables:
- Temperature
- Charger
- Degree of discharge
- Age and condition of batteries
It takes about 60% of the charge time for the battery to go from 0-90% charged. The remaining 40% adds on the last 10% of charge to the battery. We recommend that a good overnight charge will be sufficient for use.
Will the charger overcharge my batteries?
No. Once the batteries have been fully charged, the charger switches to a constant voltage float/standby mode, nominally at 2.3 volts per cell. At such a low voltage, the battery will suffer minimal electrolyte loss. The charge current drops to a very low level, sufficient to maintain a fully charged battery. By leaving the unit charging you will prevent any risk of battery damage resulting from leaving it discharged for a period of time.
My charger isn’t charging my batteries. Do I need a new charger?
Probably not. The chargers don’t produce any output voltage unless connected to the battery. This is a safety measure to prevent the user from being shocked if holding the leads. If the battery is excessively discharged, the charger may not detect that the charger is there. In this case, put the battery on an offline charger until it reaches 11 volts, then you can put it back in the unit and the charger will take over.
Why won’t my battery hold a charge?
This is most likely due to a damaged battery. If the battery is well maintained, a gel cell battery will last 9-12 months and a lead-acid battery will last 2-3 years before needing to be replaced.
My Bin Tug’s reverse setting doesn’t work. What’s wrong?
Check your safety belly stop button. Ensure that it is disengaged. If pushed, the unit will ONLY move forward. This is a safety precaution designed to prevent the user from getting stuck between the machine and an object.
How often should I perform a preventative maintenance check?
To ensure the life and safe operation of your
Bin Tug, we recommend that you check the following periodically:
Control Switches – Check the limit switches every month. Ensure that both the speed and direction settings are working properly. Verify that the e-stop button stops all operation, and the safety belly stop button prevents the unit from moving in reverse.
Batteries – Charge batteries a minimum of once a week. The built-in charger will not overcharge the batteries. When not in use, your unit’s batteries should be fully charged.
Fasteners – Check for loose or damaged fasteners every 6 months.
Casters (if equipped) – Check the caster fastener every 2 months for tightness. Do not over tighten.
Bin Tug Cleaning – Clean your unit frequently. Dirty or dusty environments may require a more frequent cleaning schedule.
Where can I get spare parts?
Other than the batteries, your
Bin Tug doesn’t have any parts that will need replacement short of failure. Items that require replacement in the event of failure can be requested by calling us at
416-741-3999, toll free at
1-844-669-3999, or by emailing us at
[email protected].
